Basic Operative Unit for Clinical Risk and Quality

The Basic Operative Unit for Quality, Clinical Risk and Accreditation (U.O.S. Qualità, Rischio Clinico e Accreditamento) coordinates the actions which are necessary and efficient in order to continuously improve territorial and hospital prevention, diagnosis and treatments, and implements the processes which are appropriated for the services provided.

Clinical risk management and the development of a Risk Management activity are a systematic process of identification, evaluation and treatment of both actual and potential risks; the purpose is to improve patients safety and the outcomes, and, indirectly, reducing costs, by reducing also the adverse events that can be prevented.

The Basic Operative Unit for Quality, Clinical Risk and Accreditation, in the context of the Authority quality system, has a role of coordination and integration instrument with the other organizational contexts that contribute to the Authority quality system, as the Administrative Management, the Healthcare Management, the Hospital Medical Managements, the nursing service, the information system and the Public Relations Office

Tasks and functions

It coordinates the planning and the diffusion of operative modalities related to the management of clinical-support processes, which are oriented to clinical safety, efficiency, effectiveness and appropriateness of the services; by identifying indicators for the evaluation and the monitoring of both the clinical-support processes and the prevention-diagnosis-treatments processes.

• It collects data, analyzes and shares the results of the measurements and the data related to professional and organizational performances, on the basis of the identified indicators and standards about clinical safety, efficiency, effectiveness and appropriateness;
• It coordinates the planning and the development of diagnostic and treatment processes based on evidence;
• It shares the scientific documentation related to quality, clinical risk and accreditation;
• It supports the General Management in planning the organization of services and the provision of healthcare services, in order to optimize their quality and to meet users expectations;
• It analyzes the outcomes concerning the perceived quality; it identifies the improvement measures; it monitors the observance of the Service Charter standards and analyzes and shares its outcomes;
• It gathers information about complaints and it contributes to their analysis and resolution;
• It promotes and spreads the culture of Quality in the context of the Authority, by planning and organizing the training of the personnel as far as clinical safety, efficiency, effectiveness and appropriateness of clinical-support processes are concerned;
• It promotes, plans, shares and evaluates improvement measures; it elaborates the Clinical Risk and Quality Improvement Annual Plan;
• It contributes to the Public Health Impact Analysis and Assessment;
• It participates in developing the strategies for the integration of the newly hired personnel and in developing the criteria for the incentive program;
• It collaborates with the Regional Health Department and the Ministry of Health as far as the regional and national activities related to quality issues are concerned.
• It reports on the Authority quality system evolution to the General Manager, who communicates the policies and the objectives that have to be met to the Basic Operative Unit.

Clinical Risk